Courses
Proctored Courses and Sessions
Participate in proctored learning sessions with supervised assessments.
Some courses require proctored sessions where a certified proctor supervises your learning and assessment activities. This ensures assessment integrity and meets certification requirements.
Understanding Proctored vs. Self-Paced Courses
Section titled “Understanding Proctored vs. Self-Paced Courses”Proctored Courses
Section titled “Proctored Courses”Proctored courses require supervised sessions and include:
- Live supervision by a certified proctor
- Scheduled sessions with specific start and expiration times
- Enrollment codes to join sessions
- Controlled assessment environment
Proctored courses are marked with a proctor icon in your course list.
Self-Paced Courses
Section titled “Self-Paced Courses”Self-paced courses allow you to:
- Start and stop at your convenience
- Take assessments independently
- Access content 24/7
- Progress at your own speed
Joining Proctored Sessions
Section titled “Joining Proctored Sessions”Finding Your Enrollment Code
Section titled “Finding Your Enrollment Code”Your administrator or proctor will provide an enrollment code when a proctored session is scheduled. Enrollment codes are:
- 4 characters (uppercase letters and numbers; the letter O is excluded to avoid confusion with zero)
- Valid only while the session is pending or started
Entering Your Enrollment Code
Section titled “Entering Your Enrollment Code”- Navigate to the proctored course in your learning dashboard
- Click Enter Enrollment Code when prompted
- Type the enrollment code exactly as provided
- Click Join Session
The system will validate your code and either:
- Allow you to join the session lobby
- Display an error if the code is invalid, expired, or the session is no longer enrollable
Session Lobby
Section titled “Session Lobby”Once you enter a valid enrollment code, you’ll be placed in the session lobby where you:
- Wait for the proctor to start the session
- See your status as “Waiting”
- Cannot access course content until the session begins
When the proctor starts the session:
- Your status changes to “In Session”
- You’re automatically redirected to the course content
- The proctored session begins
Working with Proctors During Sessions
Section titled “Working with Proctors During Sessions”Proctor Responsibilities
Section titled “Proctor Responsibilities”During proctored sessions, your proctor will:
- Monitor your progress through the course
- Supervise assessments to ensure integrity
- Provide technical support if needed
- End the session when complete
Your Responsibilities
Section titled “Your Responsibilities”During proctored sessions, you should:
- Join sessions on time to avoid delays
- Follow proctor instructions throughout the session
- Ask questions if you need clarification
- Stay focused on the learning content
Assessment Supervision
Section titled “Assessment Supervision”Proctored Exams
Section titled “Proctored Exams”When taking assessments in proctored sessions:
- Wait for the session to start before accessing content
- Stay within the session — do not navigate away from the assessment
- Submit when complete and notify the proctor
Assessment Security
Section titled “Assessment Security”During proctored assessments:
- No external resources unless specifically allowed by the proctor
- No communication with others
Session Scheduling
Section titled “Session Scheduling”Proctored sessions have both an available on date/time and an expires on time. The expiration window is a maximum of 24 hours after the session becomes available. You cannot enroll in a session once it has expired or been marked complete.
You also cannot be enrolled in two overlapping sessions at the same time. If you attempt to enroll in a session whose time range conflicts with one you’re already in, enrollment will be blocked.
Technical Requirements
Section titled “Technical Requirements”System Requirements
Section titled “System Requirements”Ensure your computer meets these requirements:
Hardware:
- Stable internet connection
- Updated web browser
Software:
- Supported browsers: Chrome, Firefox, Safari, Edge
- JavaScript enabled
- Pop-up blockers disabled for the platform
- Latest browser version recommended
Network:
- Broadband internet connection
- Stable connection without interruptions
Pre-Session Checklist
Section titled “Pre-Session Checklist”Before joining a proctored session:
- Test your browser compatibility
- Check internet speed and stability
- Close unnecessary applications
- Ensure a quiet environment
Troubleshooting Common Issues
Section titled “Troubleshooting Common Issues”Cannot Join Session
Section titled “Cannot Join Session”If you can’t join a proctored session:
Invalid Enrollment Code:
- Double-check the code for typos
- Verify the session hasn’t expired or been completed
- Contact your administrator or proctor for a new code
Session Not Started:
- Wait in the lobby for the proctor to begin
- Check the session start time with your administrator
- Refresh the page if your status doesn’t update
Technical Issues:
- Clear browser cache and cookies
- Disable browser extensions temporarily
- Try a different browser
- Contact technical support
Connection Problems
Section titled “Connection Problems”If you experience connection issues during a session:
- Check internet connection stability
- Refresh the browser page
- Rejoin using your enrollment code
- Contact the proctor immediately
- Document any lost progress
Assessment Interruptions
Section titled “Assessment Interruptions”If your assessment is interrupted:
- Don’t panic — progress is usually saved
- Notify the proctor immediately
- Wait for instructions before proceeding
- Rejoin the session if disconnected
- Resume where you left off
After the Session
Section titled “After the Session”Completion Status
Section titled “Completion Status”When you complete a proctored session:
- Final scores are recorded automatically
- Completion certificates are generated if applicable
- Progress is saved to your transcript
Results Review
Section titled “Results Review”After completing proctored assessments:
- Check your results in the course dashboard
- Review feedback from assessments
- Download certificates if earned
- Contact support with any questions about scores
Your proctored session results are permanent and cannot be retaken without administrator approval.
Next Steps
Section titled “Next Steps”After successful completion:
- Access your certificate from the transcript section
- Share completion status with supervisors if required
- Continue to next required training if applicable
- Maintain records for professional development tracking
Getting Help
Section titled “Getting Help”During Sessions
Section titled “During Sessions”If you need help during a proctored session:
- Contact the proctor first for immediate assistance
- Use session chat if available
Outside Sessions
Section titled “Outside Sessions”For general questions about proctored courses:
- Contact your administrator about enrollment codes
- Review course requirements in your learning dashboard
- Check technical requirements before sessions
- Schedule makeup sessions if needed
Contact your system administrator or training coordinator for specific questions about proctored course requirements and scheduling.